Most Trusted ODR Ecosystem for Fast, Fair AI-Driven Resolutions

End-to-end online dispute resolution for enterprises, lenders, government bodies and consumers. Built for scale, speed and transparency.

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Digital Justice

What is ODR?

ODR is a fast, enforceable online process to resolve civil disputes under the Arbitration & Conciliation Act, 1996 — replacing slow court litigation and enabling arbitration, conciliation and mediation via digital workflows. It combines legal rigor with technology to deliver resolutions in days, not years, while reducing costs by up to 90%.

Smarter, fairer and scalable dispute resolution.

We make justice accessible through technology, empowering organizations to resolve conflicts efficiently while preserving business relationships.

Webnyay is a full-stack ODR platform for mediation, conciliation and arbitration

Empanelled and recognized by leading institutions

Credibility & Recognition

High Court of Bombay

Webnyay has been empanelled as a Mediation Institution by the High Court of Bombay

International Financial Services Centres Authority

Webnyay is now the only authorised entity by IFSCA in GIFT City to provide Online Dispute Resolution (ODR) and grievance redressal technology to all regulated entities in GIFT City.

Bombay Chamber of Commerce and Industry

Webnyay has been empanelled as a Mediation Institution by the Bombay Chamber of Commerce and Industry

Ministry of MSME

Digitising MSME Facilitation Council for resolving delayed payments disputes through mediation and arbitration, in the State of Punjab

Supreme Court of India

Selected in top 3 bidders for providing AI-based solution to transcribe and record Court proceedings. The solution includes use of in-house technologies like ASR, STT, document management and fine-tuned language models

Reserve bank Innovation hub

Shortlisted by Reserve Bank of India (RBI) Innovation Hub – Swanari TechSprint, to design and develop grievance redressal technology system

Nasscom

Member of NASSCOM GenAI Foundry (one of two startups building for lawyers)

Industries We Serve

Specialized ODR solutions tailored for your sector's unique dispute resolution needs

BFSI

Banking, financial services & insurance

1,00,000+ Arbitrations

Successfully processed

High Enforcement Rate

20%+ Conciliation Success

Debt recovery and loan disputes

Insurance claim resolution

Automated notice delivery via Email/SMS/WhatsApp

Evidence vault and document management

Skip tracing for unreachable parties

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Securities and Markets

Capital markets and investor disputes

3x More Settlements

Than any other ODR platform

Avg. 60 Days - Arbitration

Avg. 16 Days - Conciliation

Automated dispute intake and classification

Arbitration clause gatekeeping

Multi-channel automated notices

Secure virtual hearing rooms

Streamlined settlement and award processes

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MSME

Micro, small & medium enterprises

Punjab MSME Council

Digitalising facilitation service

Delayed payment disputes

Contract and vendor disagreements

Low-cost, accessible resolution process

Multilingual support for regional languages

Simple interface for low digital literacy

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E-commerce

Online retail & marketplace disputes

OMNC Emppanelled

Official dispute resolution partner

Delivery and refund disputes

Product quality and defect claims

Buyer-seller disagreements

Fast-track resolution (avg. 7-14 days)

Automated evidence collection and review

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Universal ODR Workflow

A transparent, step-by-step process from dispute submission to final resolution

Submit Dispute

Parties submit dispute details through secure online form

ODR Readiness Gatekeeper

Automated check: Does agreement have arbitration clause?

Automated Notices

Instant delivery to all parties via multiple channels

Evidence & Submissions

Parties upload documents asynchronously

Online Proceedings

Virtual hearings with real-time translation

Settlement/Award

Resolution reached and documented

Measurable Impact

Real results that demonstrate the power of online dispute resolution

1,00,000+

Disputes Handled

88-90%

Mediation Success Rate

75-80%

Conciliation Closure Rate

Up to 90%

Cost & Time Savings

Industry-Specific Metrics

More Settlements

(Securities)

60 Days

Avg. Arbitration (Securities)

16 Days

Avg. Conciliation

(Securities)

20%+

Conciliation Success (BFSI)

Security & Neutrality

ISO 27001 Certified

Secure handling of case data with industry-leading information security management practices

Independent Selection of Neutrals

Fair, audit-ready appointment process ensuring impartiality and expertise matching

Compliant with Arbitration & Conciliation Act, 1996

Full legal compliance ensuring enforceability of awards and settlements

Ready to Transform Your Dispute Resolution?

Talk to an ODR specialist — no hard sell. Just honest answers about how technology can make justice faster and more accessible for your organization.

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