Most Trusted ODR Ecosystem for Fast, Fair AI-Driven Resolutions

End-to-end online dispute resolution for enterprises, lenders, government bodies and consumers. Built for scale, speed and transparency.

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Digital Justice

What is ODR?

ODR is a fast, enforceable online process to resolve civil disputes under the Arbitration & Conciliation Act, 1996 — replacing slow court litigation and enabling arbitration, conciliation and mediation via digital workflows. It combines legal rigor with technology to deliver resolutions in days, not years, while reducing costs by up to 90%.

Smarter, fairer and scalable dispute resolution.

We make justice accessible through technology, empowering organizations to resolve conflicts efficiently while preserving business relationships.

Webnyay is a full-stack ODR platform for mediation, conciliation and arbitration

Empanelled and recognized by leading institutions

Industries We Serve

Specialized ODR solutions tailored for your sector's unique dispute resolution needs

BFSI

Banking, financial services & insurance

1,00,000+ Arbitrations
Successfully processed
High Enforcement Rate
20%+ Conciliation Success
Debt recovery and loan disputes
Insurance claim resolution
Automated notice delivery via Email/SMS/WhatsApp
Evidence vault and document management
Skip tracing for unreachable parties
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Securities and Markets

Capital markets and investor disputes

3x More Settlements
Than any other ODR platform
Avg. 60 Days - Arbitration
Avg. 16 Days - Conciliation
Automated dispute intake and classification
Arbitration clause gatekeeping
Multi-channel automated notices
Secure virtual hearing rooms
Streamlined settlement and award processes
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MSME

Micro, small & medium enterprises

Punjab MSME Council
Digitalising facilitation service
Delayed payment disputes
Contract and vendor disagreements
Low-cost, accessible resolution process
Multilingual support for regional languages
Simple interface for low digital literacy
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E-commerce

Online retail & marketplace disputes

OMNC Emppanelled
Official dispute resolution partner
Delivery and refund disputes
Product quality and defect claims
Buyer-seller disagreements
Fast-track resolution (avg. 7-14 days)
Automated evidence collection and review
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Universal ODR Workflow

A transparent, step-by-step process from dispute submission to final resolution

Submit Dispute

Parties submit dispute details through secure online form

ODR Readiness Gatekeeper

Automated check: Does agreement have arbitration clause?

Automated Notices

Instant delivery to all parties via multiple channels

Evidence & Submissions

Parties upload documents asynchronously

Online Proceedings

Virtual hearings with real-time translation

Settlement/Award

Resolution reached and documented

Measurable Impact

Real results that demonstrate the power of online dispute resolution

1,00,000+
Disputes Handled
88-90%
Mediation Success Rate
75-80%
Conciliation Closure Rate
Up to 90%
Cost & Time Savings

Industry-Specific Metrics

3x
More Settlements
(Securities)
60 Days
Avg. Arbitration (Securities)
16 Days
Avg. Conciliation
(Securities)
20%+
Conciliation Success (BFSI)

Security & Neutrality

ISO 27001 Certified

Secure handling of case data with industry-leading information security management practices

Independent Selection of Neutrals

Fair, audit-ready appointment process ensuring impartiality and expertise matching

Compliant with Arbitration & Conciliation Act, 1996

Full legal compliance ensuring enforceability of awards and settlements

Ready to Transform Your Dispute Resolution?

Talk to an ODR specialist — no hard sell. Just honest answers about how technology can make justice faster and more accessible for your organization.

Get in Touch

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