Grievance Redressal under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Automate grievance handling, regulatory compliance and reporting with AI-powered workflows.
Webnyay is India's leading online grievance redressal platform.
We provide an online multi-lingual platform for businesses and Government authorities to manage their grievance redressal flow. The platform is customisable and can be customised to suit your requirements.
Our grievance redressal platform is being used to resolve grievances by businesses in the news, broadcasting, media and entertainment, banking, financial services, insurance and commerce sectors.
Our platform is being used by social media intermediaries, digital publications, online content curation companies, OTT providers and others to set up a multi-tier grievance redressal mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 issued by the Government of India in February 2021.
Our platform is being used by banking and financial institutions (including NBFCs, micro-lending institutions and digital fintech lenders) to set up a grievance redressal mechanism as per the requirements of the Reserve Bank of India.
The platform is secure and serves as a one-stop-shop to register, manage, respond to and resolve grievances. The platform is available in five Indian languages and has an intelligent document automation technology, Webnyay's proprietary technology with Artificial Intelligence and machine learning tools. We automate the grievance redressal processes and make it efficient and easy for all stakeholders.
The platform also a video conferencing software and a messaging and communications network for the parties to communicate. All proceedings can be recorded and replayed later.
The platform can also generate compliance reports that can be submitted to the regulators and Government departments as well as published in the usual course of business.
Everything Included on the Platform
All the tools your team needs — from intake to closure — with complete transparency and control.
Intelligent document automation technology to generate complaints and responses for the parties in the grievance redressal process
Artificial Intelligence and machine learning supported tools to increase efficiency in the process
Digital signature capability allowing Aadhaar authenticated digital signatures
Analytics to show you the Return on Investment on the Webnyay platform
Transparency audit trail of all user actions maintained
All data is securely stored on cloud in India
Platform is completely secure enterprise-grade data protection throughout
Available on white-label basis with on-cloud deployment
Reminders to respond within statutory deadlines with automatic escalation
Private cloud storage all case files securely stored and retrievable
Calendar track all dates and deadlines in one place
Smart Forms & omni-channel intake web, mobile, email, WhatsApp, IVR, and walk-in
Virtual hearing room and breakout rooms - access controlled, private, secure and seamless with live support. All proceedings can be recorded and replayed later
Learn how Webnyay automates grievance redressal.
Browse through our Grievance Redressal brochure to understand better